Comfort Thick Heel Pumps

Please note that during high-volume periods, processing time may take longer than usual.

Methods of shipping and delivery time

• Standard shipping: 7-12 business days
• Express shipping: 3-11 business days
• Overnight shipping: 3-7 business days

Tracking orders

Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the tracking number on the Track order.

Custom and import taxes

Please note that customers may be responsible for paying any customs or import taxes that may be applied to international orders.

Here are a few guidelines to help you care for your new purchase. It's a good idea to pre-wash any washable natural fibers that you will be washing in the future, as some shrinkage may happen. We recommend pre-washing in the same way you intend to wash your future fabric creation including drying.

Wash light and bright colors separately, as some colors may run in their first few washes. Please note, these care tips are guidelines only and variations will apply to some fabrics. Extra care should be taken when washing high contrast prints with highly saturated pigments like red, black and navy on a light-colored cloths. These prints can be prone to color bleed and should be cold washed, and dried without delay.

Special washing instructions will apply to some fabrics such as satins, sequined, beaded, coated or foiled fabrics as well as specialty weights/styles and delicate items. If you have any questions, please do not hesitate to contact us.

Please follow the care & prewash guidelines as we are unable to accept claims on fabrics which have been laundered incorrectly.

Not satisfied with your order? No worries! You can return or exchange items within 15 days of receiving them. Items must be unworn, unwashed, and in their original condition. Start your return process by contacting our support team. Hassle-free & customer-friendly!

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).