Returns & Exchanges
Changed your mind?
Start in 60 seconds.
No emails, no waiting for approval. Enter your order number and our self-service portal walks you through a return or exchange, right here.
🔒 Powered by Redo — instant labels, live tracking, exchange in one flow
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30-Day Window
From your delivery date on most items
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No Restocking Fees
What you return is what you get back
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Refund in 14 Days
After we receive & inspect — often faster
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+10% Exchange Bonus
Choose store credit, get a little extra
How Returns Work
A Simple Step-by-Step Process
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1
Start Your Return
Enter your order number in the portal and pick the items.
≈ 1 min✎
2
Choose an Outcome
Exchange, store credit, or refund — decide instantly.
Instant➜
3
Ship It Back
Print your prepaid or discounted label and drop it off.
Same day$
4
Get Resolved
Refund or exchange processed within 14 days of arrival.
≤ 14 daysNo Surprises
Who Pays for Return Shipping?
The honest answer, upfront — so you always know before you send anything back.
We Cover It
Free Prepaid Label
- Item arrived damaged or defective
- Wrong item, size, or color was shipped
- Item is significantly different from its description
- EU / UK statutory cooling-off withdrawal
You Cover It
Change of Mind & Sizing
- Changed your mind about the item
- Wrong size or fit chosen at checkout
- Preferred a different style after all
Want it easier? Request our discounted prepaid label and we’ll simply deduct it from your refund. We recommend a tracked method either way.
Return Eligibility
What Can Be Returned?
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Eligible for Return
- In resellable condition
- Free from wear, washing, perfume, makeup or pet hair
- Original tags attached where practical
- With proof of purchase (order number or confirmation)
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Not Eligible
- Gift cards
- Custom or personalized items
- Hygiene / intimate items with a broken seal
- Final sale or clearance (unless faulty on arrival)
Exchanges Made Rewarding
Three Ways to Swap
Prefer a different size or style? You have options — and one of them pays you back.
Option 01
Direct Exchange
Tell us the new size, color, or product. We reserve your replacement and ship it the moment your return is on its way back.
Most Rewarding
Option 02
Store Credit +10%
Return for EverClothed credit and we add a 10% bonus as a thank-you. Spend it on anything in the shop.
Option 03
Refund & Reorder
Take a full refund to your original payment method and place a fresh order whenever you’re ready.
Received the Wrong Item?
We’ll Make It Right
Damaged, defective, or incorrect on arrival? Start a claim within 14 days with a photo and your order number. We’ll arrange a free replacement, exchange, or full refund — your choice — and cover all shipping. Sometimes we won’t even need the original back.
Your Legal Rights
Region-Specific Protections
EverClothed ships worldwide. Your statutory rights are always preserved, on top of our policy.
European Union, Norway & Iceland
14-Day Right of Withdrawal
Under the EU Consumer Rights Directive (2011/83/EU), you may withdraw from your purchase within 14 days of receiving the goods, without giving any reason. Just notify us by email or use our standard withdrawal form.
Within 14 days of your notice we refund the full product price plus standard outbound shipping (premium upgrades excluded). You are responsible for the direct cost of returning the goods.
You also hold a 2-year legal guarantee against defects under EU law, separate from this return policy.
United Kingdom
14-Day Cooling-Off + 30-Day Right to Reject
Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period from delivery to cancel without reason. Refund and shipping rules mirror the EU section above.
Under the Consumer Rights Act 2015 you also have a 30-day short-term right to reject faulty goods for a full refund, plus rights to repair or replacement for up to 6 years from purchase.
Our 30-day policy and 14-day damaged-item window are commercial offers in addition to — never in place of — your statutory rights.
United States
Applied Uniformly Across All States
This policy applies uniformly across all US states. Where state law provides additional rights — including California Civil Code §1723, New York General Business Law §218-a, Florida Statutes §501.142, and Massachusetts 940 CMR 3.13 — those rights are fully preserved.
We do not charge restocking fees — anywhere, on any eligible return.
Frequently Asked Questions
All Your Questions, Answered
How long do refunds take?
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Once we receive and inspect your return, refunds are issued within 14 days — often much faster. Depending on your bank or card issuer, funds may take an additional 3 to 10 business days to appear.
Can I exchange for another size or color?
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Yes. Choose a direct exchange in the portal and we’ll reserve your replacement immediately, shipping it the moment your original is on its way back to us. Or take store credit and enjoy a 10% bonus.
Who pays for return shipping?
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We cover it with a free prepaid label for damaged, defective, wrong, or misdescribed items, and for EU/UK statutory withdrawals. For change-of-mind or sizing returns you cover shipping — though you can request a discounted label deducted from your refund.
Can I return sale items?
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Final sale and clearance items marked as such at purchase are not returnable — with one exception: if they arrive damaged, defective, or incorrect, you’re fully covered under consumer protection law in your jurisdiction.
What if my item arrives damaged?
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Start a claim within 14 days of delivery with clear photos and your order number. We’ll arrange a free replacement, exchange, or full refund — your choice — and cover all shipping costs.
Need Help With Your Return?
We’re Here for You
Our team is available Monday to Friday, 9 AM–6 PM, and ready to assist with any question or concern.
✉support@everclothed.com
◷Response time: within 24 hours on business days