Shipping Policy
Delivered With Care,
To Anywhere You Are.
We're committed to getting your order to you safely and on time, wherever you are in the world.
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01.
Order Processing
All orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).
Customers are fully responsible for providing an accurate and complete shipping address at the time of purchase. EverClothed cannot guarantee successful delivery if incorrect or incomplete information is provided.
Processing Time
1–3
Business Days
After payment confirmation
02.
Shipping Destinations
EverClothed ships worldwide to most countries, including but not limited to:
North America
United States, Canada
Europe
All EU Countries, UK, Switzerland & more
Some remote areas or countries may be excluded from our shipping list. If your location is not serviceable, you will be notified at checkout.
03.
Shipping Costs
- Standard Shipping: Calculated at checkout based on your location and order weight.
- Express Shipping: Available at checkout for an additional fee.
- Free Shipping: Available on orders over £60 (or the threshold displayed at checkout).
04.
Estimated Delivery Times
Estimated delivery times after dispatch:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 5–9 Business Days | 3–5 Business Days |
| United Kingdom | 4–7 Business Days | 2–4 Business Days |
| Europe (EU) | 5–10 Business Days | 3–6 Business Days |
Delivery times are estimated and begin from the date your order is dispatched, not from the date of purchase.
05.Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package in real time.
06.Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees once the package reaches its destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
EverClothed is not responsible for delays caused by customs.
07.Delays and Exceptions
While we do our best to ensure timely delivery, delays may occur due to:
- Customs processing
- Severe weather conditions
- Carrier delays
- Public holidays or unforeseen events
08.Incorrect Shipping Information
EverClothed is not responsible for orders delivered to an incorrect address provided by the customer.
If a package is returned to us due to incorrect or incomplete address, additional shipping charges may apply to reship the order.
09.Lost, Stolen or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the expected delivery date.
- We will investigate with the carrier
- We will work to resolve the issue promptly with a replacement or refund if applicable
10.Failed Delivery Attempts
If a delivery attempt fails due to customer absence or refusal:
- The carrier may make additional attempts
- If the package is returned to us, reshipping fees may apply
11.
Address Changes
Address changes are only possible before your order is shipped. Please contact us as soon as possible if you need to update your shipping details.
12.
Contact Information
For any questions regarding shipping, delivery, or your order, our support team is here to help.
support@everclothed.com
Mon – Fri, 9AM – 6PM (EST)
Live chat on our website
Frequently Asked Questions
How long does shipping take?+
Orders are processed within 1 to 3 business days after payment confirmation. Estimated delivery times (in business days, from dispatch) are:
- United States: Standard 5 to 9 days, Express 3 to 5 days
- United Kingdom: Standard 6 to 12 days, Express 4 to 9 days
- European Union, Norway, and Iceland: Standard 7 to 14 days, Express 4 to 9 days
Do you offer international shipping?+
Yes. We currently ship to the United States, the United Kingdom, the European Union, Norway, and Iceland.
What should I do if my order is damaged or lost during shipping?+
Please contact us at support@everclothed.com within 14 days of the expected delivery date. Clear photos of the damaged item and original packaging are required for all damage claims so we can resolve the issue quickly with a replacement, exchange, or full refund.
Can I exchange an item?+
Yes. You can choose a direct exchange (we reserve your replacement and send return instructions for the original), store credit with a 10% bonus, or a full refund and a new order. Email us at support@everclothed.com with your order number and the size, color, or product you would like.
What happens if my order is delayed?+
Delays can occur due to customs, weather, or carrier issues. If your order is significantly delayed, contact our support team and we will investigate with the carrier.
Can I return my order?+
You have 30 days from the date your order is delivered to request a return. Items must be in resellable condition, free from signs of wear, and returned with original tags attached where practical, along with proof of purchase. Full details are in our Refund & Exchange Policy.
How can I determine my size?+
Each product page includes a detailed size chart with measurements to help you choose the right fit. If you are between sizes or unsure, email us at support@everclothed.com and we will help.
Still have questions?
Our customer care team is happy to assist you.
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